Support

Email reaches a person. Common questions are answered below first.

It helps to mention your phone model, Android version and what you were doing when it went wrong.

I bought Pro but it is not unlocked

Sign in with the account you bought it on, then open the Pro screen and tap Restore purchases. If Google Play is still processing the payment, it can take a few minutes to confirm.

How do I cancel my subscription?

Open Google Play → your profile → Payments & subscriptions → Subscriptions → Levelkin, and cancel. Pro stays on until the end of the period you paid for, and your kins are never deleted.

I got a new phone. Where are my kins?

For a synced plan, wait for Cloud up to date on your old phone. Sign in with the same account on your new phone or in your browser to restore the plan and see your Pro status. If your plan is local to Android, go to Profile → Your data → Export my data. Move the file to the new phone and choose Import from a file.

My reminders are not arriving

Check that notifications are allowed for Levelkin in Android Settings and that battery optimisation is not restricting the app. Some manufacturers limit background alarms aggressively.

Deleting your data

See deleting your data.